Last updated: 14 December 2025
1) Processing time
Orders are typically processed within 1 business day (excluding public holidays). Processing may take longer during promotions or high-volume periods.
2) Domestic shipping (Cambodia)
- Estimated delivery: 2–3 business days after dispatch (as you requested).
- Delivery time depends on location and carrier serviceability.
3) International shipping
- Estimated delivery: 5–7 business days after dispatch (as you requested).
- International delivery may be delayed by customs clearance, local courier handling, or destination rules.
4) Shipping fees
Shipping fees (if any) are shown at checkout or confirmed via message for certain locations.
5) Customs, duties & taxes (international)
International orders may be subject to import duties, taxes, or fees charged by the destination country. These are typically the customer’s responsibility unless stated otherwise.
6) Address accuracy
Please ensure your shipping address and phone number are correct. If you need to change an address, contact us immediately; we cannot guarantee changes after dispatch.
7) Tracking
Tracking may be provided depending on the carrier service. If available, we will share tracking details via email/message.
8) Lost or delayed parcels
If your parcel is significantly delayed or appears lost, contact us and we will investigate with the carrier.
Contact: support@connecthumanity.com.kh | +855 85 509 448